Terms of Service

1. Acceptance of Terms

By creating an account or using OrderMatch (operated by Stuart Stafford, "we," "us") at ordermatch.co.uk, you agree to these terms. If you don't agree, please don't use the service.

2. What OrderMatch Does

OrderMatch reads a Purchase Order and a supplier's Order Acknowledgement, using an AI model (Anthropic's Claude, accessed via your own API key) to extract structured data from each, and compares them to flag differences in price, quantity, delivery date, and certain exception language. Results are provided to help you review orders faster — they are an aid to your own judgement, not a replacement for it.

3. Your Account

You're responsible for keeping your login credentials secure and for all activity under your account. One business ("tenant") may have multiple user logins. You must provide accurate information when signing up.

4. Your Anthropic API Key

OrderMatch requires you to supply your own Anthropic API key. You are solely responsible for:

• Keeping that key valid, funded, and secure
• Any costs Anthropic charges you directly for its use
• Complying with Anthropic's own terms of service for your usage

We validate your key with a test call when you save it, but we don't guarantee it will remain valid or funded afterwards, and we're not responsible for checks that fail because of a problem with your own key or Anthropic account.

5. AI-Generated Output — No Warranty on Accuracy

Comparison results, extracted data, and flagged discrepancies are generated automatically by an AI model. Like any AI system, it can misread a document, misclassify an exception, or miss something a careful human reader would catch. OrderMatch is provided "as is" and "as available," without any warranty — express or implied — that results will be accurate, complete, or fit for any particular purpose.

You must exercise your own judgement before relying on any result for a real business decision, and you should not treat a "Clear" status as a guarantee that an order is genuinely free of problems.

6. Acceptable Use

You agree not to:

• Upload or forward documents you don't have the right to process
• Attempt to access another tenant's data or bypass account isolation
• Use the service in a way that could disable, overburden, or impair it
• Use the service for any unlawful purpose

7. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss — including lost profit, lost savings, or the cost of a discrepancy that OrderMatch failed to flag or incorrectly flagged.
• Our total liability to you for any claim arising from your use of OrderMatch is limited to the total fees you have paid us in the 12 months before the claim arose. While OrderMatch is offered free of charge, this limit is £0.
• Nothing in these terms excludes liability that cannot legally be excluded, such as liability for death or personal injury caused by our negligence, or fraud.

8. Data and Privacy

How we collect, use, and store your data — including your documents and API key — is set out in our Privacy Policy, which forms part of these terms.

9. Service Availability

OrderMatch is currently offered free, in beta. We don't guarantee any particular level of uptime or availability, and the service — including its features and pricing — may change as it develops.

10. Termination

You may stop using OrderMatch at any time. We may suspend or terminate an account that breaches these terms, or that we reasonably believe poses a security risk to the service or other tenants.

11. Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows when it was last updated. Continuing to use OrderMatch after a change means you accept the updated terms.

12. Governing Law

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms: office@ordermatch.co.uk.